Refund Policy

Bank-transfer refunds

All orders are paid for by UK bank transfer. Where a refund is due, we return the refunded amount by bank transfer to a UK account in the account-holder's name.

When refunds apply

• Unpaid or cancelled orders. No refund is required — no money has been received.
• Overpayments. If the amount you transfer exceeds your order total, the difference is refunded to the account the payment came from.
• Order cannot be fulfilled. If we are unable to fulfil your order after your payment has cleared, we will refund the full amount you paid.
• Damaged or incorrect items. Contact support within 14 days of delivery. We may arrange a replacement or a refund, depending on stock.

How to request a refund

Email support@peptidesofengland.com from the email address on your order, quoting your order reference and the reason for the refund request.

Security note: we will never ask you to send full bank credentials, passwords, or one-time codes by email. To pay a refund we only need the sort code and account number of the UK account you would like the refund sent to; we may ask you to confirm these through a secure verification link rather than plain email.

Processing time

Once approved and the destination bank details are verified, refunds are typically issued within 3 UK working days.

Questions

If you have any questions about this policy, contact support@peptidesofengland.com.